Action taken at Newquay care home following MP’s intervention

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Following an intervention from local MP Stephen Gilbert, the Care and Quality Commission (CQC) are taking action to improve standards at Penberthy Residential Home in Newquay.

Having been initially contacted by a whistle blower concerned about the quality of care, Stephen contacted both Cornwall Care and the CQC so they could independently assess the situation. Stephen also visited Penberthy himself to meet residents and staff.

Following Stephen’s intervention, the CQC have now completed its report and told Cornwall Care that they must make urgent improvements to the quality of care at Penberthy.


Commenting on the Care & Quality Commissions report into the Penberthy residential home in Newquay, MP Stephen Gilbert said:

 “It’s clear that the standard of care and support offered at Penberthy to very vulnerable people had fallen below what the residents and their families should have been able to expect and I took immediate and direct action when these concerns were raised with me.  It’s also clear that Cornwall Care have now taken action to deal with the problems highlighted but it is now vital that the improvements are sustained and that the outstanding concerns addressed.  I’ve met with the dedicated and hard-working team at Penberthy and the residents at the home and I will continue to work with Cornwall Care and the CQC to ensure that standards continue to improve and that the people at Penberthy get the standard of care and dignity in their later years that we are all entitled to expect.”